Terms of Service

Effective Date: 2025/11/17

Last Updated: 2025/11/17

These Terms of Service (“Terms”) govern your access to and use of the service offered by Gorillasync (“we”, “us”, “our”) under the product name Gorilasync (the “Service”). By creating an account, submitting emails, or using the Service in any way, you agree to these Terms. If you do not agree, you may not use the Service.

1. Overview of the Service

  1. We provide a service that allows you to forward trade-confirmation emails (for example, from brokers such as Wealthsimple and other supported institutions) to a unique address assigned to you. We ingest, store and process those emails, parse the relevant data (such as date, quantity, security, and price), and optionally synchronize that parsed data with a Google Sheets document you authorize via Google OAuth.
  2. We currently store the full email bodies (but not attachments) and log processing metadata. We store your Google OAuth tokens only to enable the sync with your Google Sheets.
  3. You should use the Service for your own personal financial tracking.
  4. We may expand to support other types of emails or additional features in the future, subject to your consent and our updates to these Terms.

2. Eligibility

  1. You must be at least 18 years old and legally capable of entering into a binding agreement.
  2. You must provide accurate information and ensure you have the right to forward the emails you submit.
  3. The Service is intended for end users (B2C). Use by businesses may require separate terms or agreements.
  4. You may use the Service only if you are physically located in, and a legal resident of, Canada or the United States. Access from any other jurisdiction is prohibited.

3. User Accounts and Credentials

  1. You must register for an account and follow all onboarding steps we provide.
  2. You are responsible for protecting your account login credentials and keeping them secure.
  3. You are responsible for all activities under your account, including email submissions, forwarding, and sync operations.
  4. You must ensure that the emails you submit are forwarded to the unique forwarding address/key we assign to you. We validate only that your forwarded email matches that key.

4. Email Processing and Data Storage

  1. By submitting emails to the forwarding address associated with your account, you authorize us to receive, process, store, and log those email bodies and their parsed contents.
  2. We do not store email attachments. Attachments may be ignored or discarded as part of processing.
  3. We store and retain your email bodies and parsed data indefinitely, unless you request deletion as described in Section 12.
  4. We only store your Google Sheets authorization tokens (OAuth tokens). We do not store, copy, or back up the contents of your Google Sheets documents unless explicitly stated.

5. Use of Google Services

  1. The Service uses Google OAuth to connect to your Google Sheets/Drive account for the purpose of writing parsed data to spreadsheets you authorize.
  2. You grant us permission to access and write to your chosen Google Sheets/spreadsheets.
  3. You remain responsible for maintaining any Google account credentials and permissions, and we are not liable for any errors or access issues arising in the Google ecosystem.

6. Third-Party Services

  1. We rely on third-party providers including but not limited to Google, Stripe, Mailgun, and the Django/Celery infrastructure.
  2. We are not responsible for any disruptions, outages, delays, bugs, or service changes caused by these third-party providers.

7. Subscription Plans, Billing and Refunds

  1. The Service offers free and paid subscription tiers. Details of current plans are provided on our website.
  2. Paid subscriptions are billed automatically via Stripe until you cancel. Billing terms (such as monthly or annual) will be shown at signup.
  3. You may cancel at any time. Your subscription will remain active until the end of the current billing period, and you will not receive a refund for any unused portion of that period.
  4. We may adjust pricing and features. We will provide prior notice for material changes. Continued use after the new pricing becomes effective constitutes your agreement to the new terms.

8. Use Restrictions and Acceptable Use

  1. You agree not to:
    • Use the Service for forwarding emails that you are not authorized to forward or that violate any third-party terms or applicable laws;
    • Use the Service to forward content for fraudulent, malicious, or abusive purposes;
    • Reverse-engineer or misuse the forwarding mechanism or parsing logic;
    • Resell or share your account credentials or unique forwarding address/key;
    • Use the Service to process attachments or content other than trade-confirmation emails, unless we specifically permit it.
  2. We reserve the right to monitor usage and to suspend or terminate accounts for misuse, abuse, or violation of these Terms.

9. Accuracy, Financial Disclaimer and Liability

  1. The Service is provided on a best-effort basis. We do not guarantee that the parsed data will be accurate, complete, or error-free.
  2. We do not provide financial, investment, accounting, tax or trading advice. You are solely responsible for any decisions you make based on the data provided by the Service.
  3. To the maximum extent permitted by law:
    • We are not liable for any direct or indirect loss, damage, costs or other consequences arising from your use of the Service, including inaccuracies, delays, failures of sync, or other errors; and
    • Our total liability to you shall not exceed the total amount you paid in the prior 12 months (or zero for free users).
  4. Some jurisdictions may not allow the exclusion or limitation of certain warranties or liabilities; in such cases our liability will be limited to the maximum extent permitted by applicable law.

10. Service Availability

  1. We provide the Service “as is” and “as available”, without warranties of any kind, whether express or implied.
  2. We do not guarantee any uptime, processing time, or data sync success.
  3. We are not liable for any delays, failures, outages, or downtime resulting from system failures, third-party provider disruptions, internet issues, or other causes beyond our control.

11. Security

  1. We implement reasonable technical and organisational measures to protect the confidentiality, integrity, and availability of your data, including standard encryption in transit and at rest (as provided by our hosting environment).
  2. You are responsible for securing your credentials, Google account permissions, and account access. We will not be liable for losses due to your negligence or failure to secure your access.

12. Account Deletion and Data Erasure

  1. You may request deletion of your account at any time by contacting support@gorillasync.com.
  2. Upon such request we will delete your account, the Google OAuth tokens, and your stored email and parsed data within a reasonable timeframe, unless retention is required for legal, fraud-prevention, or operational remediation purposes.
  3. After deletion, backup copies may be retained for a limited period (for example, up to 90 days) in secure form before final deletion.

13. Intellectual Property

  1. All rights, title and interest in and to the Service (including software, content, user interface, branding, trademarks, and logos) are owned by Gorillasync or its licensors.
  2. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
  3. You may not copy, modify, distribute, reverse-engineer, or use the Service for purposes other than as expressly permitted in these Terms.

14. Anonymized Transaction Data and Resale

  1. By using the Service you agree that we may compile and use your submitted email data (including parsed transactions, dates, security identifiers, quantities, and other metadata) into anonymised individual-level datasets (“Anonymised Data”) for commercial purposes, including sale, licensing or redistribution.
  2. This Anonymised Data will not include your personal identifiers (such as name, email address, account number, address, or other direct identifying information), and we will take reasonable steps to ensure that it cannot reasonably be re-identified by us or by third parties.
  3. You hereby grant Gorillasync a perpetual, irrevocable, worldwide, royalty-free license to use and commercialise such Anonymised Data.
  4. If you wish to opt out of inclusion in Anonymised Data sales or distribution, you may email support@gorillasync.com to request exclusion. Exclusion will apply prospectively only (that is, not to datasets already sold or distributed before your request is processed).
  5. You acknowledge that we may monetise aggregated analyses or individual-level but anonymised records derived from your data, and that you will not receive any revenue share from such monetisation.

15. Prohibited Use

  1. You may not use the Service to:
    • Attempt to gain unauthorised access to or disrupt the Service, systems or infrastructure;
    • Automate forwarding or parsing in a way that violates these Terms;
    • Use the Service for commercial purposes of forwarding emails from others without their consent;
    • Use the Service to forward emails you do not own or have rights to.
  2. We reserve the right to suspend or terminate access for violation of these prohibitions, without refund.

16. Changes to the Service and Terms

  1. We may update, modify or discontinue the Service (or any part of it) at any time, with or without notice.
  2. We may change these Terms from time to time. We will indicate the “Last Updated” date at the top of this page. For material changes, we will attempt to notify you via email or in-app notice prior to the change taking effect.
  3. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service and close your account.

17. Governing Law and Dispute Resolution

  1. These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
  2. Any dispute arising under or relating to these Terms shall be resolved in the courts of Ontario, and you hereby consent to the exclusive jurisdiction of such courts.

18. General Provisions

  1. Entire Agreement. These Terms, together with our Privacy Policy and any other legal notices on our site, constitute the entire agreement between you and Gorillasync regarding your use of the Service.
  2. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  3. Waiver. Our failure to enforce any right or term shall not constitute a waiver of that right.
  4. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or change in ownership.
  5. Force Majeure. We shall not be liable for delays or failures to perform resulting from causes beyond our reasonable control (for example, natural disasters, acts of government, telecommunications failure, or labour disputes).

19. Contact

For support, legal, or compliance inquiries, please contact:

support@gorillasync.com